📄 Terms of Service

Last updated: September 2025

These Terms of Service (“Terms”) govern your access to and use of AlertMind AI (“Service”), including our Slack app and Microsoft Teams app. By installing or using the Service, you agree to these Terms. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization.

1) The Service

AlertMind AI provides automation and AI-assisted features for incident response (e.g., alert summaries, knowledge base Q&A, ticket creation). The Service may be accessed via Slack or Microsoft Teams and integrates with third-party systems such as PagerDuty, Splunk On-Call, IBM OCM, Jira, and GitLab.

2) Eligibility & Accounts

You must comply with applicable laws and with your organization’s policies to use the Service. You are responsible for configuration within your workspace/tenant (e.g., admin settings, role-based permissions).

3) Subscriptions, Billing & Trials

• Free and paid tiers are available; features and limits are described on the Pricing page.
• Paid subscriptions are billed via Lemon Squeezy; checkout and invoices are handled by them.
• Trials (if offered) convert to paid unless canceled before the trial ends.
• You may cancel at any time; access remains through the current billing period.
• Refunds are not guaranteed; please contact us with any billing concerns.

4) Acceptable Use

• No unlawful, infringing, harmful, or abusive activity.
• No attempts to disrupt, probe, or circumvent security or rate limits.
• Only upload or process content you have the right to use.
• Respect the terms of Slack, Microsoft Teams, and any integrated services.

5) Your Data & Privacy

Our handling of data is described in the Privacy Policy. In short:

• We do not store channel or DM history. Content you upload for the knowledge base is stored within your tenant’s private area.
• We store configuration and minimal metadata needed to operate the Service (e.g., team/tenant IDs, admin IDs, OAuth tokens).
• You can request deletion of your tenant data as outlined in the Privacy Policy.

6) Third-Party Services & Subprocessors

The Service relies on or may interoperate with third-party providers. Current subprocessors and integrations may include:

• Slack and Microsoft Teams for chat interfaces.
• Lemon Squeezy for billing and subscriptions.
• Render and/or AWS for infrastructure hosting.
• Optional LLM providers: OpenAI, Hugging Face Inference Endpoints, or your own Ollama (self-hosted).
• Optional integrations: PagerDuty, Splunk On-Call, IBM OCM, Jira, GitLab.

Where you connect an optional provider, you authorize us to exchange data to deliver the requested feature. We may update vendors and will keep the Privacy Policy and this page current.

7) Security

We apply reasonable administrative, technical, and organizational measures designed to protect your data. However, no method of transmission or storage is 100% secure, and you use the Service at your own risk.

8) IP & License

We retain all rights, title, and interest in the Service and software. Subject to these Terms and your subscription, we grant you a non-exclusive, non-transferable, revocable license to use the Service for your internal business purposes.

9) Beta & Experimental Features

We may offer early features marked as “Beta” or similar; they are provided “as is,” may change or end at any time, and may be excluded from SLAs or support commitments.

10) Warranties & Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE. OUR AGGREGATE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO US FOR THE SERVICE IN THE 6 MONTHS PRECEDING THE CLAIM.

12) Suspension & Termination

We may suspend or terminate access for violations of these Terms, legal risk, or to prevent harm. You may terminate at any time by uninstalling the app and canceling your subscription.

13) Changes to the Service or Terms

We may update the Service and these Terms. Material changes will be noted by updating the “Last updated” date above. Continued use after changes constitutes acceptance.

14) Governing Law

These Terms are governed by the laws of your place of organization or residence unless otherwise required by applicable law. Venue will be in the courts of that jurisdiction.

15) Contact

Questions about these Terms? Please reach out via our Support page.

By installing or using AlertMind AI, you agree to these Terms.

Privacy · Terms · Support · Pricing