Support - AlertMind AI

How can we help?

AlertMind AI is built for Slack and Microsoft Teams. If you’re stuck, start with the quick checks below or reach out.

Bot not responding? Re-install via /install, then try /help in any channel/DM.
File ingestion fails? Ensure the app has files:read and you uploaded directly to the bot.
Digests not DMed? Set an admin for DMs: /config slack_admin_user_id U123…
Webhook errors? Confirm your path includes the correct team_id and signature (PagerDuty).

No proactive DMs? Open a 1:1 chat with the bot once, then (if used) click “Connect Microsoft account” on Teams install.
App ID mismatch / stale DM thread? Have a user send any message to the bot to refresh the conversation reference.
Admin not recognized? Set: config teams_admin_user_id <AAD object id> or config teams_admin_upns you@org.com.
Webhook not firing? Verify URLs:
- PagerDuty: /teams/pagerduty/webhook/<team_id>
- Splunk On-Call: /teams/splunk/webhook/<team_id>
- IBM OCM: /teams/ocm/webhook/<team_id>

PagerDuty: Set signature: /config pd_webhook_secret <secret>. Auto-ACK creds: pagerduty_api_token, pagerduty_email.
Splunk On-Call: splunk_api_id, splunk_api_key, splunk_user_name.
IBM OCM: ocm_api_key, ocm_api_token, ocm_domain, ocm_default_owner.
Pick your platform: /config alert_platform pagerduty|splunk|ocm

Tip: Prefix webhook paths with your domain, e.g., https://alertmind-ai.onrender.com.

Free tier includes 20 AI calls/day; Pro unlocks higher limits and ticketing convenience.
If you purchased via Lemon Squeezy, your subscription & invoices are managed there.
Questions about billing or upgrades? Contact US.

Export or deletion: You can request a workspace/tenant data export or deletion at any time.
Fastest path: email us with your Slack team_id or Microsoft tenant_id and the subject line:
Subject: Data Request — <Export|Deletion> — <team_id / tenant_id>
We confirm ownership and complete the request within a reasonable timeframe.

See the Privacy Policy for retention, subprocessors, and LLM usage details.